Trading conditions for Fimi Nae ApS

Fimi Nae ApS
Bjerggade 2
6200 Aabenraa
Tel: +45 52174475
CVR: 42727415

Payment

Fimi Nae ApS accepts online payments with Visa/Dankort, Visa, Mastercard, Mobilepay Online, Paypal, ApplePay.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Fimi Nae ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Delivery

The delivery time for your order is 1-4 working days.

Fimi Nae ApS ships goods with the following: DAO - Direct, DAO - Parcelshop

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

When you shop on our site, you have a 14-day right of withdrawal, unless otherwise agreed or stated in your order.

The cancellation period expires 14 days after receiving your order. If you receive the order for several packages, it will be the last delivered package to which the cancellation period applies. That is That the cancellation period expires 14 days after the last delivered package.

The deadline implies that you have notified us within the 14 days that you have regretted your purchase and would like to return the item. What you can do is write us an email at kontakt@fiminae.dk in the email you must make it clear that you would like to return your item.

You cannot undo by rejecting receipt of the item without at the same time giving us clear notice of this.

If you have ordered several items and regret only part of the purchase, you can of course easily return only the part you regret.

Note! - You will not be refunded the shipping costs if you regret part of your purchase.

When you have informed us that your goods must be returned,

it is important that it is returned without undue delay, including no later than 14 days after you have announced your return.

It is you as the customer who must bear the direct costs associated with your return of the product, and it is you who is liable if damage occurs to the package during delivery or if the package is lost.

The buyer is therefore responsible for all costs associated with returns. At Fimi Nae, we recommend choosing a delivery method with track and trace, which means that the package can be traced, which will make it easier for both parties.

The package must be delivered directly to the address:

Bjerggade 2

6200, Aabenraa

Southern Denmark

Note! - if the package is delivered to a package shop, your return will not be processed and you will not be able to get money back.

Refund of returned goods:

The buyer will have the option of getting the amount returned for the product/goods in question if the product has not lost value, has the product been used in one way or another, we look at the product's nature, properties and the way it functions in relation to condition and you will therefore only receive part of the amount depending on the commercial value. Below, it must be informed that in some cases it will only be possible to return the shipping costs.

However, it must be stated that you can easily try the product on, as in a physical store, without it going beyond the repayable amount. However, the item is considered used if it has been tried on in addition to what is described. If you would like to receive the full purchase amount back, please test the product without using it.

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Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Fimi Nae ApS to assess the condition of the goods.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to Fimi Nae ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Fimi Nae ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Fimi Nae ApS
Bjerggade 2

email: kontakt@fiminae.dk

Complaints will not be accepted if these have been sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Fimi Nae ApS, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with Fimi Nae ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Fimi Nae ApS have access to the information registered about you.

The data controller in Fimi Nae ApS is: Casper Perdersen

We do not store and transmit customer information encrypted.

As registered with Fimi Nae ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to kontakt@fiminae.dk

Cookies
At https://fiminae.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

Log statistics
We use log statistics on https://fiminae.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave etc.

The log statistics are only used for the purpose of optimizing Fimi Nae ApS's website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options

Complaints about products can be sent to:

The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform.
ec.europa.eu

In the event of a complaint, our email address must be stated: nlw@fiminae.com as well as the website on which you purchased the item.